The Office Coffee Services (OCS) business in Canada has always had a high cost of entry. Compared to the United States, the market is more dominated by large, national players. Both the thermal and the single cup brewer technologies were well developed in Canada before being introduced extensively in the United States.
Incorporated in 1980, Mister Coffee & Services, Inc. has evolved over the past thirty-nine years to include leading office and hospitality businesses and remains today, a 100% Canadian owned and operated company. In the early 1980’s, OCS was entering its “mass distribution” stage, meaning the marketplace had already become educated to the concept and it had found a good rate of acceptance. Provided that Mister Coffee could offer a “point of difference” and bring efficiencies not yet utilized, great opportunity was available where others could not raise the bar.
Today, Mister Coffee & Services, Inc. operates from two distribution centres, Toronto and Guelph, and service an area encompassing Oshawa to the east, London to the west and Barrie to the north. With our affiliates in Vancouver, Edmonton, Calgary, Winnipeg, Montreal, Halifax, St. John and Quebec City, we can satisfy your national corporate presence. We offer comprehensive office coffee, foodservice, vending and water programs to satisfy a broad spectrum of users.
If you’re a customer of Mister Coffee & Services, Inc., chances are you look forward to the weekly visit from your Customer Service Representative (CSR). They always wear a buttoned white dress shirt, a tie and a smile. They place a bright, fresh carnation on your desk and occasionally, they’ll surprise you with a humourous little stuffed firkin to adorn your workplace.
We intend for each customer contact to be a memorable and enjoyable experience, both in the quality of the product / service and with the ease of the transaction. The lighter touches that come with our professional service, such as the carnation and the marketing aids are intended to uplift the work environment. Each contact with Mister Coffee should cause clients to smile as we make the transaction truly enjoyable.
Our philosophy is to provide a high-quality service by creating a pleasant relationship for staff as well as clients, while at the same time, maintaining a pragmatic approach to detail and function. Our company’s trademark carnation conveys an image we want to communicate; one of caring as well as mutual respect. The flower is simple, to the point and not extravagant. Nothing happens at Mister Coffee by accident. Everything follows a plan.
Since our inception, we have been focused on a “Passion for Service.” We have been fortunate to build relationships with fine individuals and successful companies and organizations across Canada. First and foremost, we are committed to improving the overall quality of the workplace. We have built an integrated practice that delivers tailored services developed to meet the unique requirements of a changing and competitive industry.
The dedicated people at Mister Coffee & Services, Inc. promise to provide our clients with the finest products available. As your office coffee specialist, we hereby guarantee to:
- Supply only premium quality products
- Meet your requirements with the best available brewing and serving systems
- Provide professionally trained sales and service representatives
- Implement an inventory control system
- Provide computerized invoicing to assist your accounting requirements
- Reduce your labour costs
- Fill all orders at the time of service
This is our on-going commitment to you, our client. We assure you that from your first day of service forward, you will never again have a concern as to service or supply. Thank You.
